hello@leadfrog.com.au
hello@leadfrog.com.au

Subscription Terms & Conditions

Clear, transparent terms for your Lead Frog subscription

Subscription Overview
Understanding your Lead Frog subscription

Your Lead Frog subscription provides access to our comprehensive sales process optimization platform, including lead generation tools, CRM integration, and ongoing support.

Monthly billing cycle
No setup fees
Cancel anytime
Pricing & Billing
How billing works for your subscription

Billing Cycle

Subscriptions are billed monthly in advance. Your billing date is determined by when you first subscribe.

Payment Methods

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for Australian businesses.

Price Changes

We will provide 30 days written notice of any price changes. You may cancel your subscription before the new pricing takes effect.

Commitment Terms
Understanding your subscription commitment

Why 12 Months?

  • Sales process optimization requires time to show measurable results
  • Our team invests significant resources in understanding your business
  • Consistent implementation over 12 months ensures maximum ROI
  • Historical data shows best results occur after 6-12 months of implementation

Early Termination

If you need to cancel before your 12-month commitment is complete, an early termination fee equal to 50% of your remaining subscription balance will apply.

Early Termination Fee Calculator

Example: If you cancel after 6 months on a $500/month plan, you would owe 6 months × $500 × 50% = $1,500

Cancellation Policy
How to cancel your subscription

After 12-Month Commitment

After completing your initial 12-month commitment, you may cancel your subscription at any time with 30 days written notice.

How to Cancel

  1. Contact our support team at hello@leadfrog.com.au
  2. Provide 30 days written notice
  3. Complete any outstanding commitments
  4. Receive confirmation of cancellation

What Happens After Cancellation

  • Access continues until the end of your current billing period
  • No refunds for partial months
  • Data export available for 90 days after cancellation
  • Account reactivation possible within 6 months
Service Level Agreement
Our commitment to service quality

Platform Uptime

99.9% uptime guarantee

Support Response

Within 2 business hours

Implementation

Complete setup within 5 business days

Training

Comprehensive onboarding included

Legal Terms
Important legal information

Governing Law

These terms are governed by Australian law and subject to the jurisdiction of Australian courts.

Consumer Rights

Nothing in these terms affects your rights under Australian Consumer Law, including your right to a refund for services that fail to meet consumer guarantees.

Limitation of Liability

Our liability is limited to the amount paid for services in the 12 months preceding any claim, except where prohibited by law.

Changes to Terms

We may update these terms with 30 days notice. Continued use of our services constitutes acceptance of updated terms.

Questions About These Terms?
We're here to help clarify anything

If you have any questions about these subscription terms, please don't hesitate to contact us:

Email: hello@leadfrog.com.au

Phone: 1300 LEADFROG

Business Hours: Monday-Friday, 9 AM - 6 PM AEST

Last updated: January 2024 | Lead Frog Australia Pty Ltd | ABN: 12 345 678 901